The other part of the summer lunch calculation is that even though we can always raise prices to cover the cost, people think it's money out of their pockets, and that's never the image we want to convey. That's why we stopped with the shoe shine man. People thought it was a waste. They didn't realize we paid him three dollars an hour and so all we needed to do was fax some unnecessary documents to a few clients every couple of weeks and with the markup on professional services, we made it all back and then some. But someone complained, so we got rid of the shoe shine man and replaced him with a container of polish in the attorney lounge and a lint brush next to the defibrillator at the front desk. The defibrillator comes in handy every so often. The lint brush never does. Attorneys don't care about lint.

- anonymous lawyer march 22, 2005